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Troubleshooting - Elementary
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Microcredential ID : 59
Computing Systems - Elementary
0.5 PTSB Recertification Credit


Earners demonstrate their understanding of identifying computing system problems and the strategies used to resolve the issue systemically. Earners will demonstrate how to support students in learning how to use systematic problem-solving processes and develop their troubleshooting strategies based on a deeper understanding of how computing systems work. Earners will also need to demonstrate how to create and scaffold meaningful opportunities for students to discuss, read, and write about CS concepts and how they integrate CS practices.

  • Computer Science Teachers Assocation (CSTA) Standards for CS Teachers > Instructional Design
    4a - Analyze CS curricula. Analyze CS curricula for implementation in their classrooms in terms of CS standards alignment, accuracy, completeness of content, cultural relevance, and accessibility.
  • Computer Science Teachers Assocation (CSTA) Standards for CS Teachers > Instructional Design
    4b - Develop standards-aligned learning experiences. Design and adapt learning experiences that align to comprehensive K-12 CS standards.
  • Computer Science Teachers Assocation (CSTA) Standards for CS Teachers > Instructional Design
    4g - Inform instruction through assessment. Develop multiple forms and modalities of assessment to provide feedback and support. Use resulting data for instructional decision-making and differentiation.
  • Computer Science Teachers Assocation (CSTA) Standards for CS Teachers > Classroom Practice
    5e - Encourage student communication. Create and scaffold meaningful opportunities for students to discuss, read, and write about CS concepts and how they integrate CS practices.
  • Wyoming Content and Performance Standards > Troubleshooting
    2.CS.T.01 - Recognize computing systems might not work as expected and identify and effectively communicate simple hardware or software problems and implement solutions (e.g., app or program is not working as expected, no sound is coming from the device, caps lock turned on) and discuss problems with peers and adults.
  • Wyoming Content and Performance Standards > Troubleshooting
    5.CS.T.01 - Identify hardware and software problems that may occur during everyday use, then develop, apply, and explain strategies for solving these problems.
How To Earn This Microcredential

To earn this micro-credential you will process through the ADDIE learning model producing evidence that demonstrates your knowledge of the Wyoming Computer Science Content and Performance Standards and the CSTA Standards for Teachers. Through the ADDIE learning model you will analyze standards, design/develop and implement a lesson, collect student work artifacts, and evaluate your professional practices.

There will be no fee assessed for reviewing this microcredential.

This micro-credential is intended for teachers in grades K-6. If you teach middle school or high school grades, you will want to work on the secondary level computer science micro-credentials. The Troubleshooting micro-credential is one of three micro-credentials that make up the Computing Systems stack. The Computing Systems stack is one of six micro-credential stacks that will lead to a Computer Science Teacher Master Distinction when completed.

Important Terms

The design of products, devices, services, or environments for people who experience disabilities. Accessibility standards that are generally accepted by professional groups include the Web Content Accessibility Guidelines (WCAG) 2.0 and Accessible Rich Internet Applications (ARIA) standards.

Computing Device:

A physical device that uses hardware and software to receive, process, and output information. Computers, mobile phones, and computer chips inside

Computer Science:

The study of computing principles, design, and applications (hardware & software); the creation, access, and use of information through algorithms and problem-solving, and the impact of computing on society.

Computing System:

A collection of one or more computers or computing devices, together with their hardware and software, is integrated to accomplish shared tasks. Although a computing system can be limited to a single computer or computing device, it more commonly refers to a collection of multiple connected computers, computing devices, and hardware.


The physical components that make up a computing system, computer, or computing device.


The signals or instructions are sent to a computer. [Techopedia]; (noun): A device or component that allows information to be given to a computer (code.org)

Operating System:

An operating system, or "OS," is software that communicates with the hardware and allows other programs to run.


The information computers give to users, devices, or other computers.


An individual’s belief in his/her ability to succeed in specific situations or accomplish a task,


Programs that run on a computing system, computer, or other computing devices.

System Software:

System software refers to the files and programs that make up your computer's operating system.

Universal Design for Learning (UDL):

UDL is a framework for designing a curriculum to be broadly accessible to ALL students. Learn more about utilizing the UDL Framework in CS education: https://ctrl.education.ufl.edu/wp-content/uploads/sites/5/2020/05/Copy-of-UDL-and-CS_CT-remix.pdf.

Background Scenario / How This Will Help You

This micro-credential collection provides earners with the opportunity to document their knowledge and skills in teaching computer science to students in grades K–6. The content provides resources to support understanding.

Earners are encouraged to participate in additional learning opportunities if more extensive learning is needed. Additional learning opportunities may include free online resources, postsecondary courses, and local courses.

The micro-credential structure offers earners flexible pathways and timelines. Earners can complete the micro-credentials in any order that aligns with their classroom timelines and availability. Micro-credentials offer earners the opportunity to submit evidence and receive evaluator feedback. Earners are encouraged to resubmit evidence until mastery is earned. Each resubmission will be reviewed, and updated feedback will be provided.

Evidence Options
Be sure to submit the type and number of pieces of evidence specified below.
Category: Analyze

Analyze Standards: This task requires an analysis of both computer science content standards and the CSTA Standards for Computer Science Teachers.

Analyze: Standards:

All instructions are included in the worksheet. Once you have completed the worksheet, upload it in the evidence section as a PDF. Google Docs Version: https://bit.ly/3uq0ghv

ANALYZE K-6 Computing Systems – Troubleshooting.docx

Category: Design/Develop

This lesson plan shows the planned instruction of your computer science focus standard.

Lesson Plan:

All instructions are included in the worksheet. Once you have completed the worksheet, upload it in the evidence section as a PDF. Google Docs Version: https://bit.ly/3ummSzC


Category: Implement

Implement the set of activities or lesson plan you designed.

Student Work:

Submit evidence of student learning for your focus standard. Include evidence of students that have met the standard and students that have not met the standard. Examples include videos of students working, completed student worksheets, etc. Annotate each piece of evidence to demonstrate how you facilitated student achievement of the standard.

Category: Evaluate

Evaluate how effective your activities were at promoting student learning of the standards. Use specific examples from the artifacts you submitted in the Implement activity.


All instructions are included in the worksheet. Once you have completed the worksheet, upload it in the evidence section as a PDF. Google Docs Version: https://bit.ly/3J5Og8X.

04. EVALUATE – Worksheet.docx

Review Criteria

Evidence submissions and reflections will be reviewed for alignment with the assignment guidelines and the proficiency scale. Proficiency scale: https://bit.ly/3AWH38x

The checklist will help you review your submission materials to ensure you address everything that is expected for this micro-credential. Checklist: https://bit.ly/3AVFdom.

Reflection Prompts

Please provide a self-assessment, a score from 1–4, on each component of the proficiency scale found here: https://bit.ly/3AWH38x. Provide a few sentences stating where the pieces of evidence that support the scores for each component are located.

If you are resubmitting, please indicate what changes were made in the documents (e.g., highlight, text color) and include "Resubmission #" with the resubmission number in the file title when you upload.

Review Criteria

Content knowledge – The teacher demonstrates accurate and complete knowledge of the content and skills of the standard being taught. CSTA 4a

Inform instruction through assessment – The teacher develops multiple forms and modalities of assessment to provide feedback and support. The teacher uses resulting data for instructional decision-making and differentiation. CSTA 4g

Supporting standards The teacher identifies and explains the connection of supporting CS standards to the standard being taught in their lesson.

Vertical alignment – The teacher explains the relationship of the standard in the scope and sequence of computer science standards directly above and below chosen grade band. CSTA 4b

Encourage student communication – The teacher creates and scaffolds meaningful opportunities for students to discuss, read, and write about computer science concepts and how they integrate computer science practices. CSTA 5e

2nd grade CS Lessons Gilbert Public Schools

Lessons aligned to each CS Standard for grades K-2.

5th grade CS Lessons Gilbert Public Schools

Lessons aligned to each CS Standard for grades 3 -5.

Active and Cooperative Learning Techniques for the Computer Science Classroom

This panel is a forum to discuss the challenges and benefits of active and cooperative learning and techniques for incorporating active and cooperative learning into the computer science classroom.

Collaborative Learning in Computer Science

Article about how the University of Arizona is fostering collaborative learning in their Computer Science Department.

Computer Troubleshooting Checklist

This checklist is a great example of what a class or student could create in a lesson.

Cooperative Learning Structures for AP Computer Science Practices

Collection of resources from a cooperative learning effort and their application in a CS environment.

How to Help Students Troubleshoot Technology Problems

Article discussing how to teach students the basics of solving problems with tablets and laptops to empower them when things go wrong.

Infusing Cooperative Learning in Computer Science Priniples Courses to Promote Engagement and Diversity

Examples of cooperative learning to encourage student communication.

Teaching Problem Solving

This article provides tips and techniques for identifying and documenting problems no matter the subject area.

Teaching problem solving: Let students get 'stuck' and 'unstuck'

This article discusses ways teachers can foster student-led problem-solving in their classrooms.

Your Computer Isn't Broken: Quick Tech Fixes for Students

One teacher shares how she helped students to identify, record, and solve common tech problems in their classroom.

Canvas Course - Computing Systems - Elementary

This course is designed to support you in completing the Wyoming Elementary Computer Science (CS) micro-credentials in the Computing Systems stack: (1) Devices, (2) Hardware & Software, and (3) Troubleshooting. The course has three modules, one for each micro-credential. The course supports educators in better understanding the Computer Science Wyoming Content & Performance Standards, Computer Science Teachers Association (CSTA) Standards for CS Teachers, and how to complete the Analyze and Develop tasks associated with the micro-credential.

Linsay Alexander

Linsay Alexander
Anita Carptenter

Anita Carptenter
Sue Clarke

Sue Clarke
Erika Jorgensen

Erika Jorgensen
Sandra Joslin

Sandra Joslin
Sara Kirkpatrick

Sara Kirkpatrick
Carolyn MacFarland

Carolyn MacFarland
Kaylee Nygren

Kaylee Nygren
Melissa Price

Melissa Price
Courtney Pushcar

Courtney Pushcar
Melissa Rasmussen

Melissa Rasmussen
Annie Sampson

Annie Sampson

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