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Troubleshooting - HS Student
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Microcredential ID : 75
Stack
Computing Systems - HS Student
Credits
0 High School Credit

Description

Through a project, students will demonstrate their understanding of troubleshooting a computing system. Students will be asked to develop guidelines that convey systematic troubleshooting strategies that others can use to identify and resolve errors.

Standards
  • Wyoming Content and Performance Standards > Troubleshooting
    L1.CS.T.01 - Develop guidelines that convey systematic troubleshooting strategies that others can use to identify and resolve errors.
How To Earn This Microcredential

Design and complete a project that proves your knowledge of the following High School Level 1 Troubleshooting Computer Science standard.

It is recommended you combine this work with the other Computing Systems standards for Devices and Hardware & Software. It is also recommended that you connect this work with Computer Science Practice 6, Testing and Refining Computational Artifacts. However, this MC may be earned on its own as well.

Fees
There will be no fee assessed for reviewing this microcredential.
Clarifications

Systematic troubleshooting strategies could include eliminating variables, gathering background information, reproducing the problem, converging on the problem, looking at past documentation, researching, etc. Examples of guidelines could include a flow chart, a job aid for a help desk employee, or an expert system.

Important Terms
Computing System:

A collection of one or more computers or computing devices, together with their hardware and software, integrated for the purpose of accomplishing shared tasks. Although a computing system can be limited to a single computer or computing device, it more commonly refers to a collection of multiple connected computers, computing devices, and hardware.

Converging:

To come together and meet at a common point. In this context it would mean to come together to work on the problem.

Hardware:

The physical components that make up a computing system, computer, or computing device.

Software:

Programs that run on a computing system, computer, or other computing devices.

Systematic:

Done or acting according to a fixed plan or system; methodical

Variables:

A symbolic name that is used to keep track of a value that can change while a program is running.

Background Scenario / How This Will Help You

You can choose your own ideas for projects that demonstrate troubleshooting. Possible Computing Systems project ideas could include:

  • Invent and make a prototype of a new piece of hardware that solves an everyday problem. In your design include the abstractions that will be used, the software interactions, and create a troubleshooting document to help users identify and resolve errors.
  • Design the latest app that solves a problem in your local community. The design plans must highlight the underlying implementation details of the computing systems needed, explain the interactions between the software and hardware, and create a troubleshooting guide to help users use it efficiently.
  • Create a student help desk or device repair service.
Evidence Options
Be sure to submit the type and number of pieces of evidence specified below.
Category: Evidence

This is where you will submit your evidence to demonstrate that your project shows how you met the High School Level 1 Computing Systems standard for Hardware and Software (L1.CS.HS.01).

Submission of this evidence is required. You must submit the Student Submission Computing Systems CS Micro-credential Stack document.

Student Work:

You will want to submit the information on the Student Submission Computing Systems CS Microcredential Stack document. You will need to complete the information on either the Google Docs or Word Version. Make sure you submit your documents as a PDF.

You can find the Google Docs Version of the template here: https://bit.ly/HS_Student_HS_SW.

Student Submission Computing Systems MC Stack.docx


Review Criteria
Novice Developing Applying
The student’s project provides little to no evidence in addressing the expectation(s). The student systematically identifies, resolves, and documents increasingly complex software and hardware problems with computing devices and their components. The student creates a troubleshooting guide that conveys systematic troubleshooting strategies that others can use to identify and resolve errors.

The full proficiency scale is available here: https://bit.ly/HS_Student_H_PS


This checklist will help you review your submission materials to ensure you address everything that is expected for this micro-credential: https://bit.ly/HS_Student_HS_CH

Reflection Prompts

What new understanding or knowledge of troubleshooting do you have?

How did this experience develop your skills in troubleshooting when you ran into problems where something didn't work as you had planned?

What light bulb lit up for you?


Review Criteria

Student reflection on the project as it relates to troubleshooting.

Reflection Incomplete Complete
**** **** ****
Student Reflection The reflection needs more information. The reflection contains enough information.
Resources
Preventive Maintenance and Troubleshooting
https://www.ciscopress.com/articles/article.asp?p=2999386

An article that assists with following questions:

  • What are the benefits of preventive maintenance?
  • What are the most common preventive maintenance tasks?
  • What are the elements of the troubleshooting process?
  • What are common problems and solutions when troubleshooting a PC?

The Six Step Problem Solving Model
https://www.uapb.edu/sites/www/Uploads/Assessment/webinar/session%203/NewFolder/6%20Step%20Problem%20Solving%20Process.pdf

This document provides a process you can use to support you with troubleshooting issues you may be experiencing with computing.

Earners
No text provided.
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